Profile Picture AndyM

created Jun 25 2014

updated Nov 10 2022

Description

This report includes information about calls made to SF311, including: (1) number of calls answered, (2) service level (percentage of calls answered within 60 seconds), (3) average speed of answer (number of seconds to answer the call), and (4) transferred calls (percentage of calls transferred to another agency).

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Category
City Infrastructure
Permissions
Public
Tags
Row Label
Row
SODA2 Only
Yes
Licensing and Attribution
Data Provided By
(none)
Source Link
(none)
License
Public Domain Dedication and License
Department Metrics
Publishing Department
311
Detailed Descriptive
Geographic unit
Not applicable
Publishing Details
Publishing frequency
Monthly
Data change frequency
Monthly
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