Provides the seniority list for entry into HSH 90 day emergency shelter waitlist. The list began on 2/24/14 and is updated at least daily.

For more information, see https://sf311.org/information/waitlist and http://hsh.sfgov.org/services/emergencyshelter/

SF311 cases created since 7/1/2008 with location information. Download data using 'export' button to the right.
Questions? View the FAQ (https://support.datasf.org/help/311-case-data-faq) and the dataset changelog (http://bit.ly/311ChangeLog)
Want to map the data in your neighborhood? Check out https://sf.connect.socrata.com/
For more information about Open311, see http://www.open311.org/.

This report includes information about calls made to SF311, including: (1) number of calls answered, (2) service level (percentage of calls answered within 60 seconds), (3) average speed of answer (number of seconds to answer the call), and (4) transferred calls (percentage of calls transferred to another agency).

This report tracks the name and source/website of the articles referenced for each month shown. Titles with a department name at the end reflect information provided from the department website. The other articles are maintained by SF311 to supplement department data. Articles used by 311 in the course of creating service requests (such as graffiti handling processes) are not included. Metrics of knowledge use from September and October 2017 was inconsistent following the migration to a new system in September 2017. Additionally, the names of articles is different than article names prior to the upgrade. This dataset is updated monthly.

For historical data (Top Articles Referenced through Aug. 2017), go to:
https://data.sfgov.org/City-Infrastructure/311-Top-Articles-Referenced-historical-through-Aug/hrr4-hjc6/data

Cases created since 7/1/2008 with location information

This report tracks the articles referenced for each month shown. The articles may be from a department or an article maintained by SF311 to supplement department data. Articles used by 311 in the course of creating service requests (such as graffiti handling processes) are not included.
This dataset is not updated.
For current data, see: https://data.sfgov.org/City-Management-and-Ethics/311-Top-Articles-Referenced-current-from-Nov-2017-/3tsy-c2sd

Cases created since 7/1/2008 with location information

These are the service requests created by 311, categorized by the channel on which they were submitted. 311 offers customers 4 channels to submit service requests: by calling 311, using the SF311 Mobile App, visiting our website, or messaging us through Twitter. This dataset is updated on a monthly basis.

Cases created since 7/1/2008 with location information