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13 Results
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SFO conducts a yearly comprehensive survey of our guests to gauge satisfaction with our facilities, services, and amenities. SFO compares results to previous surveys to look for areas of improvement and discover elements of the guest experience that are not satisfactory.
Updated
September 6 2019
Views
4,490
SFO conducts a yearly comprehensive survey of our guests to gauge satisfaction with our facilities, services, and amenities. SFO compares results to previous surveys to look for areas of improvement and discover elements of the guest experience that are not satisfactory.
Updated
September 6 2019
Views
1,918
SFO conducts a yearly comprehensive survey of our guests to gauge satisfaction with our facilities, services, and amenities. SFO compares results to previous surveys to look for areas of improvement and discover elements of the guest experience that are not satisfactory.
Updated
September 6 2019
Views
1,789
SFO conducts a yearly comprehensive survey of our guests to gauge satisfaction with our facilities, services, and amenities. SFO compares results to previous surveys to look for areas of improvement and discover elements of the guest experience that are not satisfactory.
Updated
September 6 2019
Views
3,121
Updated
September 6 2020
Views
1,236
SFO conducts a yearly comprehensive survey of our guests to gauge satisfaction with our facilities, services, and amenities. SFO compares results to previous surveys to look for areas of improvement and discover elements of the guest experience that are not satisfactory.
** The 2017 survey and Data Dictionary will be published late Summer, 2017.**
Updated
September 6 2019
Views
800
SFO conducts a yearly comprehensive survey of our guests to gauge satisfaction with our facilities, services, and amenities. SFO compares results to previous surveys to look for areas of improvement and discover elements of the guest experience that are not satisfactory.
Updated
September 6 2019
Views
507
SFO conducts a yearly comprehensive survey of our guests to gauge satisfaction with our facilities, services, and amenities. SFO compares results to previous surveys to look for areas of improvement and discover elements of the guest experience that are not satisfactory.
Updated
September 6 2019
Views
651
The screening checkpoint experience is a key driver of satisfaction at SFO, thus understanding the quality of the service and controllable experiences is required to improve it. SFO conducted two surveys of the Terminal 2 checkpoint in 2019. One in May, and after improvements were made, another in October to understand whether this changes were successful or in any way impactful.
A code-list is attached to assist with analysis.
Updated
June 15 2020
Views
314
File or Document
This is the companion dictionary to the 2018 Annual SFO Customer Satisfaction Survey
Updated
September 6 2019
Views
639
Showing 1 to 10 of 13 results