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13 Results
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Tags > customer
Clear All
File or Document
Updated
September 6 2019
Views
710
The screening checkpoint experience is a key driver of satisfaction at SFO, thus understanding the quality of the service and controllable experiences is required to improve it. SFO conducted two surveys of the Terminal 2 checkpoint in 2019. One in May, and after improvements were made, another in October to understand whether this changes were successful or in any way impactful.
A code-list is attached to assist with analysis.
Our research partner is San Francisco-based Corey, Canapary & Galanis Reasearch
Updated
June 15 2020
Views
693
The screening checkpoint experience is a key driver of satisfaction at SFO, thus understanding the quality of the service and controllable experiences is required to improve it. SFO conducted two surveys of the Terminal 2 checkpoint in 2019. One in May, and after improvements were made, another in October to understand whether this changes were successful or in any way impactful.
A code-list is attached to assist with analysis.
Updated
June 15 2020
Views
812
Showing 11 to 13 of 13 results