Go back to the COVID-19 Data and Reports home page, or visit the general COVID-19 Alternative Shelter Program page.

COVID-19 Alternative Shelter Program:
Rehousing SIP Hotel Guests

In March 2020, a shelter-in-place order was issued by the San Francisco Department of Public Health (DPH) due to the community spread of COVID-19. The City activated the first Shelter-in-Place (SIP) hotel in April 2020, as a temporary emergency measure to provide a safe place for individuals who were at the highest risk for severe disease. Over the intervening months, the City expanded the emergency SIP program to include 25 SIP hotel sites. Read more about the City’s entire Alternative Shelter Program that includes congregate and Isolation & Quarantine sites.
These SIP hotel sites were opened as part of California’s statewide Project Roomkey program. Despite only having 5% of the state’s homeless population, the SIP hotels San Francisco opened and filled represent nearly 20% of all non-congregate hotel rooms operated through Project Roomkey.
Now, as the City moves from response to recovery, guests in the temporary SIP hotels will be supported through an urgent and unprecedented rehousing effort. The City is dedicated to ensuring no individual in a SIP hotel as of November 15, 2020 who participates in the rehousing program exits the temporary pandemic shelter system onto the street. This page offers an overview of the complex program, but more detail can be found on the Department of Homelessness and Supportive Housing’s (HSH) website and the SIP Rehousing Proposal as of December 2020.  
This page shares the following information:

SIP Rehousing: Program Overview

SIP Rehousing involves moving people from the temporary SIP hotel sites into a variety of housing options.
The SIP Rehousing process begins with a Problem Solving Screening and Coordinated Entry Assessment to determine the most appropriate rehousing option. HSH, with best practice guidance from the Department of Housing and Urban Development (HUD), has also launched Pandemic Prioritization, which qualifies guests who are COVID vulnerable to become eligible for certain housing resources even if they are normally not prioritized through the Coordinated Entry Assessment. In the next step of the guest rehousing process, the rehousing team works with the guests to match them to a resource that meets their needs and status. The team will help each guest prepare necessary documentation and, when ready, transport them from their hotel to their destination.
HSH and community partners will work to rehouse guests at the 25 SIP hotels using a phased approach, with 5-7 hotels in each phase. Each phase provides 2-3 months for the rehousing team to work with guests on their rehousing goals. The first phase began November 2, 2020, and the work of rehousing will continue through October 2021, resulting in approximately 2,000 guests achieving stability.

SIP Hotel Guests: Who are the guests in the SIP Hotel Rehousing cohort?

The data below show the status of guests who are the focus of this rehousing effort: those included in the SIP Rehousing Cohort who were residing in SIP hotels as of November 15, 2020.
How to use the dashboard:
  • The first page of the dashboard below reports on the status of these guests as they go through the rehousing process. The second page of the dashboard reports on the demographics of the guests. Use the < > arrows at the bottom of the dashboard to switch between the two.
  • Use the green drop-down filters on the left to look at the data for guests of certain SIP statuses, CE (Coordinated Entry) statuses, assessment statuses, demobilization phases, or household types.
  • Click the little "i" button on the top right corner for more information and data notes.
How to learn the terms:
There are many terms used in these dashboards that may be new to those unfamiliar with the process. Please see the glossary at the bottom of the page for more information about each term. 

Rehousing Destinations: Where did guests in the SIP Rehousing Cohort exit to? 

The transition from SIP hotels to housing during the COVID-19 pandemic reflects the City’s belief that Housing is Healthcare. The Rehousing Proposal uses a disaster rehousing model to support guests transitioning from SIP hotels into a variety of permanent housing interventions quickly. This model focuses rehousing efforts to act with urgency, connecting people in need immediately to housing resources, removing onerous documentation requirements and accessing needed public benefits and supports quickly.
The following dashboard identifies exit destinations among SIP hotel guests in the rehousing process, including demographics of guests who have exited to housing. 
How to use the dashboard:
  • Use the green drop-down filters on the left to look at specific sites, demobilization phases, or exit months. Use the < > arrows at the bottom of the dashboard to see demographics information.
  • Click the little "i" button on the top right corner for more information and data notes.
How to learn the terms
There are many terms used in these dashboards that may be new to those unfamiliar with the process. Please see the glossary at the bottom of the page for more information about each term.
Note on "Other Exits"
The Rehousing Proposal assumes that all guests will be supported to find a stable exit, primarily through permanent, long-term, or short-term housing or housing subsidies. These are labeled as “Rehousing Exits” on the dashboard. Guests may also exit to a variety of other settings and for reasons other than rehousing, such as voluntary exits (“bed abandonment”), moving to an institutional setting (e.g., hospital, treatment, jail), and death of the guest.  Occasionally, a guest may transfer to a congregate shelter setting. These transfers are generally due to life/safety reasons (such as guests identified by health department clinicians as being safer in a congregate setting). The data may also show some short-term exits identified through problem solving conversations, such as staying with family.  Such exits may be paired with short-term rental assistance grants to support a guest to find stability in that temporary setting. While guests frequently transfer to alternate SIP sites (such as for safety reasons or ADA accommodations), these transfers are not reflected as exits in the data, as guests are still being served through the SIP system. HSH and the CCC continue to work with contracted providers to improve data quality and the tracking of exit reasons in the data system.

SIP Rehousing Resources: What are the available and planned resources for rehousing placements?

The data in the dashboard below reflects available and planned resources within the housing portfolio that includes the rehousing interventions mentioned above, including Permanent Supportive Housing, Rapid Rehousing and Diversion/Problem Solving. While all guests in the SIP Rehousing Cohort will be offered appropriate rehousing placements, the resources represented in this dashboard are not exclusively for guests in SIP hotels and will also serve other youth, families and adults experiencing homelessness.      
 The City is actively working to bring new housing options online to support SIP guests in the rehousing process to achieve stability as a critical component of Mayor Breed’s Homelessness Recovery Plan. The plan increases diversion/problem solving, rehousing, and Permanent Supportive Housing investments. It represents the largest expansion of Permanent Supportive Housing in 20 years. 
In the dashboard below:
  • “Available Inventory” represents housing resources that are currently available for placement.  
  • “Planned Inventory” represents housing resources that have been funded and are anticipated to be available before June 30, 2022.
There are many terms used in these dashboards that may be new to those unfamiliar with the process. Please see the glossary at the bottom of the page for more information about each term.