San Francisco Data

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Author
AndyM
Description
Monthly metrics from the SF311 Call Center including Calls Answered, Percentage of Calls Ansewered within 60 Seconds, Average Speed of Answer (seconds) and Transferred Calls Percentage.
Category
City Infrastructure
Rating
Current value: 0 out of 5
License
Public Domain Dedication and License
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Size
  • 500x425

  • 760x646

  • 950x808

Custom Size

425x425 is the minimum size

The Socrata Open Data API (SODA) provides programmatic access to this dataset including the ability to filter, query, and aggregate data. For more more information, view the API docs for this dataset or visit our developer portal

API Endpoint:

Field Names:

Month
month
Calls Answered
calls_answered
Svc Level (% answered w/i 60 sec)
percentage_of_calls_answered_within_60_seconds_service_level
Avg Speed Answer (sec)
average_speed_of_answer
Transferred Calls %
transferred_calls_percentage

Use OData to open the dataset in tools like Excel or Tableau. This provides a direct connection to the data that can be refreshed on-demand within the connected application.

Socrata OData documentation

Tableau users should select the OData v2 endpoint option.

OData V4 Endpoint:

OData V2 Endpoint:

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